Microsoft Confirms Key Outlook Feature Still Out of Service

Microsoft is steadily advancing its flagship operating system, with the upcoming 26H2 release slated to bring meaningful enhancements. Among the most notable changes is a fix for GPU driver TDR crashes, a long‑standing annoyance for power users and gamers alike. Additionally, the new build will grant users the ability to suppress web content within the Windows Search feature, offering a cleaner and more privacy‑focused experience.

In contrast, the Outlook experience has been marred by a series of hiccups. In May, we highlighted several critical faults that disrupted everyday email workflows: documents would open blank or become corrupted, the Quick Steps automation feature failed to execute, and images within messages would not render correctly. Microsoft subsequently released patches to remedy these issues.

However, a month after those fixes, a fresh problem emerged—this time affecting Mac users. Outlook for macOS now struggles to display email threads properly, with the original message often omitted from the conversation view. A user named Tsoumpas, C (ngmb) detailed the glitch in a forum post on Microsoft’s support site, underscoring the ongoing challenges the company faces in delivering a seamless cross‑platform experience.

After installing the latest Outlook for Mac update (Version 16.110, build 26061317) on June 18, 2026, users discovered that any reply they compose no longer automatically embeds the original message. Previously, the reply window would display the sender’s text beneath the user’s response, preserving context and continuity.

The expected outcome—having the original email content appear in the reply—has been a long‑standing feature across all Outlook releases and is also governed by the user’s reply settings. Instead, the new update’s reply window presents a blank composition area, or in some cases, only the user’s typed response, leaving the original message conspicuously absent.

Community reactions have been swift and vocal. The thread detailing this issue has garnered over 40 upvotes, underscoring the bug’s prevalence and the frustration it has caused among the user base.

Microsoft promptly addressed the issue by filing a new ticket on its official support portal. In the accompanying article, the company advises users to transition from the outdated Outlook application to the modern Outlook for Mac, where the glitch does not surface.